Privacy Policy
Wandsworth Movers Privacy Policy
This Privacy Policy explains how Wandsworth Movers collects, uses, stores and protects your personal data when you use our removal and related services. It applies to all Wandsworth Movers customers in the Wandsworth area and to anyone who contacts us or interacts with us in relation to our services.
We are committed to handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.
Who We Are and Scope of This Policy
Wandsworth Movers is a removals and relocation service provider operating in the Wandsworth area. For the purposes of data protection law, we are the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
This Privacy Policy applies to personal data relating to individual customers, prospective customers, and their representatives in the Wandsworth area, whether services are booked directly with us or through an authorised partner.
What Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details such as name, postal address, service addresses collection and delivery, contact address, town or city, and any contact details you choose to provide such as email or other contact channels.
Service and booking information such as details of your move date, size and type of property, access information for properties, inventory of items to be moved where provided, special handling instructions, and any additional services you request such as packing or storage.
Payment and transaction information such as records of payments made to us and from us, payment method details excluding full card details where handled by a secure payment processor, invoices, quotes, refunds and account history.
Communication records such as enquiries, correspondence, feedback, complaints, and any notes relating to discussions about your booking or service.
Website and usage information where applicable such as basic technical data received from your browser, and information you submit through any online forms. We only collect this data to the extent it is necessary for providing and improving our services.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or update your details.
We may also receive your personal data from third parties such as comparison sites, estate agents, letting agents, or partner companies where you have asked them to arrange a removal service and they share your details with us for that purpose.
Where you provide personal data on behalf of another person, for example a tenant, relative or business colleague, you are responsible for ensuring that they are aware of this Privacy Policy and the information you have provided about them.
Lawful Basis for Processing Your Data
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, this may include:
Contractual necessity to take steps at your request before entering into a contract and to perform a contract with you, for example to provide a quote, schedule and carry out your move, process payments, and communicate with you about your booking.
Compliance with legal obligations to meet our legal responsibilities, such as maintaining appropriate financial and tax records, responding to lawful requests from authorities, and complying with health and safety requirements.
Legitimate interests where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This may include managing and improving our services, maintaining business records, handling enquiries and complaints, and assessing and managing operational risks.
Consent where you have given us clear consent for a specific purpose, for example to receive certain forms of marketing communications. Where processing is based on consent, you can withdraw this at any time.
How We Use Your Personal Data
Wandsworth Movers uses your personal data for the following purposes:
To provide quotations, confirm bookings, plan and perform removal and related services, and manage any changes or issues relating to your move.
To communicate with you before, during and after your move, including sending confirmations, updates, invoices and service related information.
To manage payments, accounting and financial records, including processing payments and dealing with refunds or disputes.
To respond to your enquiries, feedback or complaints and to improve the quality and safety of our services.
To manage our business operations, including scheduling staff and vehicles, record keeping, auditing and quality assurance.
To comply with legal and regulatory obligations and to cooperate with regulators or law enforcement where required.
Data Sharing and Processors
We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where they act as data processors on our behalf. These may include:
IT and system support providers who host or maintain our booking, email, or data storage systems.
Payment service providers who process payments securely on our behalf.
Subcontracted removal partners or specialist service providers where a particular move or service requires additional vehicles, staff or expertise.
Professional advisers such as accountants or legal advisers where required for business management or legal reasons.
These third parties process your personal data only on our instructions, are subject to appropriate confidentiality obligations, and are required to take suitable technical and organisational measures to protect your data.
We may also share personal data with public authorities, regulators, or law enforcement bodies where required by law or necessary to protect our rights or the rights of others.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, tax, accounting or reporting requirements.
In general, we retain core customer and booking records for a period which allows us to handle any queries, complaints, or legal claims relating to our services and to comply with applicable financial record keeping obligations. After the relevant retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be linked to you.
The specific retention periods we apply may vary depending on the type of record and the applicable legal requirements.
International Transfers
Our main storage and processing of personal data is intended to take place within the United Kingdom or the European Economic Area. Where it is necessary to transfer personal data to a country outside this area that does not provide the same level of data protection, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or equivalent mechanisms recognised under data protection law.
Your Rights Under Data Protection Law
Under UK data protection law, you have several rights in relation to your personal data. These rights apply to all Wandsworth Movers customers in the Wandsworth area, subject to certain legal limitations and exemptions. Your rights include:
Right of access the right to obtain confirmation as to whether we process your personal data and to request a copy of the data we hold about you.
Right to rectification the right to have inaccurate or incomplete personal data corrected or updated.
Right to erasure the right to request that we delete your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing the right to ask us to restrict the processing of your data in certain situations, for example while we verify its accuracy or consider an objection.
Right to data portability the right, in some circumstances, to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to have that data transmitted to another controller where this is technically feasible.
Right to object the right to object at any time to processing that is based on our legitimate interests, including profiling based on those interests, and the right to object to direct marketing.
Right to withdraw consent where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, please contact us using your normal contact channel with Wandsworth Movers and clearly state which right you wish to exercise and the information your request relates to. We may need to verify your identity before responding.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who need it for their role, using secure systems where appropriate, and maintaining procedures to deal with any suspected personal data breach.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, the way we process personal data, or legal requirements. When we make significant changes, we will take reasonable steps to bring them to your attention. The latest version of this Privacy Policy will always apply to the personal data we hold about you.
