Terms and Conditions

Wandsworth Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Wandsworth Movers provides household and commercial removal, delivery, and associated services to customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Agreement means the contract between you and Wandsworth Movers incorporating these Terms and Conditions and the details of your confirmed booking.

Services means any removal, relocation, packing, loading, unloading, transport, storage, delivery, and related services we provide to you.

Goods means the items, belongings, furniture, and any other property that you ask us to handle, move, transport, or store.

We, us, our means Wandsworth Movers as the provider of the Services.

You, your means the customer who books or uses our Services.

2. Scope of Services

Wandsworth Movers provides domestic and commercial moving and associated services, including but not limited to packing, loading, transport, unloading, and where agreed, short term storage and furniture disassembly or reassembly. Our services are typically provided within the wider London and surrounding areas, although we may agree to travel further by prior arrangement.

The specific Services to be provided, together with dates, times, addresses, access details, and any special instructions, will be confirmed in writing or in a booking confirmation provided to you before the move. Only the Services described and agreed in that confirmation will be included in the price.

3. Booking Process

You may request a quotation by providing accurate information about the properties involved, including locations, access conditions, floors, parking arrangements, and the type and approximate volume of Goods to be moved. We may request photographs, a video survey, or an in person survey before confirming a quotation.

A quotation is an estimate based on the information provided by you. If the information you provide is incomplete or inaccurate, or if circumstances on the day differ from those described, we reserve the right to adjust the price accordingly.

Your booking is only confirmed when we have provided written confirmation, which may include the agreed date, time window, service description, and any applicable deposit requirements. We may refuse or cancel a booking at our reasonable discretion, for example due to safety concerns, access issues, or non payment of a requested deposit.

4. Prices and Quotations

Unless otherwise stated, our quotations are based on either a fixed price for a specific job or an hourly rate for the use of a van and crew. The basis of charging will be clearly indicated in the quotation or booking confirmation.

Our prices are calculated taking into account factors such as the size of the move, distance, access conditions, parking arrangements, number of staff, and any additional services requested such as packing, dismantling, reassembly, or out of hours work. Congestion charges, tolls, parking fees, and similar charges may be charged as extras where applicable.

Quotations are valid for a limited period as stated in the quotation. After that time, we may revise the quotation to reflect any changes in costs, availability, or regulatory requirements.

5. Deposits and Payments

We may require a deposit to secure your booking. The deposit amount and payment deadline will be stated in your booking confirmation. If a deposit is not paid within the specified time, we reserve the right to release the booking slot and offer it to other customers.

Unless otherwise agreed, the balance of the price is payable on or before the day of the move, and in any event before unloading is completed. We reserve the right to withhold unloading or delivery of the Goods until full payment has been received.

We accept payment methods as notified to you at the time of booking. You are responsible for ensuring that payment is made from an account with sufficient funds and that all details provided are accurate.

If payment is late or not made in full, we may charge interest on the overdue amount at the statutory rate and recover any reasonable costs we incur in pursuing payment. We may also exercise a lien over the Goods and retain them until all outstanding sums have been settled in full.

6. Changes to Your Booking

If you wish to change the date, time, addresses, or scope of Services after your booking has been confirmed, you must notify us as soon as reasonably practicable. All changes are subject to availability and our agreement.

We may adjust the price to reflect any changes, such as different distance, additional floors, access difficulties, extra Goods, or additional services requested. We will inform you of any revised price before proceeding.

7. Cancellations and Postponements

You may cancel or postpone your booking, subject to the following terms unless otherwise agreed in writing:

If you cancel or postpone more than a specified number of working days before the scheduled move date, any deposit paid may be refundable or transferable, subject to our policy at the time of booking.

If you cancel or postpone within a short period before the scheduled move date, you may be charged a cancellation fee, which may be a percentage of the quoted price or a minimum charge to cover staff and vehicle allocation costs.

If you fail to be present at the agreed time and location, or if we are unable to carry out the Services due to your failure to obtain necessary permissions, provide access, or ensure that the Goods are ready to move, this may be treated as a late cancellation and a corresponding fee may be charged.

We may cancel or postpone the Services in the event of circumstances beyond our reasonable control, including but not limited to severe weather conditions, road closures, accidents, public transport disruption, acts of third parties, or safety concerns. In such cases, we will endeavour to rearrange the Services as soon as reasonably practical but will not be liable for any consequential losses.

8. Your Responsibilities

You are responsible for:

Ensuring that you have full authority to move all Goods and that no third party has an interest in them that may prevent or limit our Services.

Obtaining all necessary permissions, permits, and approvals for parking, loading, and unloading, including any local authority permits required for our vehicles.

Ensuring that the premises at both collection and delivery addresses are safe, accessible, and adequately prepared for the move, including sufficient space for our vehicles and safe access routes for our staff.

Properly preparing and packing the Goods if you have not booked a packing service, including securing fragile items and emptying drawers, cupboards, and appliances as necessary.

Labeling any items that require special handling and clearly identifying items that must not be moved, such as hazardous materials or personal documents you wish to keep with you.

Arranging appropriate insurance cover for the full value of your Goods if you require protection beyond the level of liability set out in these Terms and Conditions.

9. Items We Do Not Move

For safety, legal, or practical reasons, we do not transport certain items, including but not limited to:

Explosives, flammable or hazardous substances, gas cylinders, paints, solvents, and chemicals.

Perishable or frozen foods where the duration or conditions of the move may render them unsafe or spoiled.

Illegal items or substances, and any items that you do not have the legal right to possess or move.

Cash, jewellery, precious metals, important documents, artwork of high value, antiques of high value, or similar high risk items, unless we have expressly agreed in writing to do so and appropriate arrangements have been made.

We reserve the right to refuse to move any item that in our reasonable opinion presents a risk to health and safety, is inadequately packed, or may cause damage to other Goods or property.

10. Liability and Insurance

We will take reasonable care in handling, packing, transporting, and unloading your Goods. However, our liability is limited as set out in this clause. You are advised to obtain adequate insurance cover for your Goods for the duration of the move.

Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited to a sum per item or per consignment as specified in your booking confirmation or our current liability limits. If you wish to increase this limit, you must request this in advance and, if agreed, pay any additional charge for enhanced cover.

We will not be liable for:

Loss or damage arising from your failure to properly prepare, pack, or secure the Goods, unless packing services have been provided by us.

Loss or damage to fragile items, including but not limited to glass, china, electronics, or artwork, where they have not been professionally packed or where the damage results from the inherent fragility of the item.

Loss or damage caused by wear and tear, inherent defects, or pre existing damage to the Goods.

Loss or damage arising from dismantling or reassembling furniture or equipment, unless we have been negligent in carrying out that work.

Indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity.

Any loss or damage where we have been prevented from fulfilling our obligations by events beyond our reasonable control.

Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable time after delivery. You must provide evidence of the loss or damage and allow us a reasonable opportunity to inspect the Goods and investigate the claim.

11. Property Damage

We will take reasonable care to avoid damage to property at collection and delivery addresses. However, we are not liable for damage to premises that arises due to existing structural issues, restricted access, poor building conditions, or the reasonable manoeuvring of large items where you have requested that we attempt such manoeuvres.

If we consider that moving a particular item is likely to cause damage to the item or the property, we will inform you and may decline to move it unless you provide written confirmation that you accept the risk. In such circumstances, we will not be liable for any resulting damage.

12. Waste and Disposal Regulations

We operate in accordance with applicable waste and environmental regulations. We are not a general waste collection service and will not remove household rubbish, builder’s waste, or any materials that classify as controlled or hazardous waste, unless expressly agreed as part of a separate waste removal service that complies with relevant regulations.

Where we agree to dispose of items on your behalf, you warrant that you have the right to dispose of those items. We will take reasonable steps to ensure that disposal is carried out at authorised facilities in compliance with applicable law.

You must not ask us to dispose of any item that is prohibited or regulated without disclosing its nature to us. We reserve the right to refuse to handle or dispose of any item that may breach environmental or waste regulations.

13. Delays and Waiting Time

While we will use reasonable endeavours to adhere to agreed arrival and completion times, all timings are estimates and may be affected by traffic, weather, access issues, or other factors beyond our control. We do not accept liability for consequential losses arising from any delay.

Where there are delays due to circumstances within your control, such as waiting for keys, incomplete packing, or lack of access to premises, we may charge a waiting time fee at our prevailing hourly rate, subject to any minimum charges stated in your booking confirmation.

14. Complaints

If you are dissatisfied with any aspect of the Services, you should raise the issue with our team as soon as possible on the day so that we have an opportunity to address it. If the matter is not resolved, you should notify us in writing within a reasonable time, providing full details of your complaint and any supporting evidence.

We will investigate your complaint and respond within a reasonable period. Our response may include proposals for remedying any substantiated issues, subject to the limitations of liability set out in these Terms and Conditions.

15. Data Protection

We collect and process personal information that you provide to us for the purposes of managing your booking, providing the Services, processing payments, and complying with legal obligations. We will handle your personal information in accordance with applicable data protection laws.

We may share your details with our staff, insurers, and selected service providers where necessary for the performance of the Agreement. We will not sell your personal information to third parties.

16. Termination

We may terminate the Agreement or suspend the provision of Services immediately if you commit a serious breach of these Terms and Conditions, including but not limited to non payment, abusive or unsafe behaviour, or asking us to undertake illegal or unsafe activities.

On termination, you will remain liable for any sums due under the Agreement and for any reasonable costs we incur as a result of the termination.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with the Services or the Agreement shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights you may have as a consumer to bring proceedings in your local court.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy shall prevent any further exercise of that or any other right or remedy.

You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract some or all of our rights and obligations under the Agreement, provided that this does not reduce the level of service you receive.

These Terms and Conditions, together with your booking confirmation and any agreed amendments, constitute the entire agreement between you and Wandsworth Movers in relation to the Services and supersede any prior understandings or agreements.

By confirming your booking, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.