Wandsworth Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Wandsworth Movers provides removal and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear and fair agreement between the customer and the service provider. For the avoidance of doubt, references to “we”, “us” and “our” mean Wandsworth Movers, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. These terms apply to domestic and commercial moving services, including packing support, loading, unloading, transportation, and agreed handling of items, unless a separate written arrangement states otherwise.

We reserve the right to update these terms from time to time. Any changes will apply to new bookings from the date they are published or otherwise communicated. A booking will only be accepted once we have confirmed the details and availability. It is the customer’s responsibility to read these terms carefully before placing a booking, and to ensure that all information provided is accurate and complete. If a customer is booking on behalf of another person, they confirm that they have authority to do so and that the other person will also comply with these terms.

All services are provided subject to reasonable access, lawful instructions, and the information supplied at the time of quotation or booking. Where the actual circumstances differ from the information provided, additional charges, delays, or service limitations may apply. Nothing in these terms affects any rights that cannot be excluded under UK law.

Booking process. To arrange a removal or moving service, the customer must provide accurate details about the items to be moved, collection and delivery addresses, access conditions, preferred dates, and any special handling requirements. We may request photographs, inventories, or further information to assess the work properly. A quotation may be provided verbally or in writing, but the final price may change if the scope of work changes or if the information supplied proves to be incomplete or incorrect. The booking becomes binding only when we issue confirmation by email, message, or other written form and, where required, a deposit or advance payment has been received.

Customers must ensure that the property is ready for the agreed service time. This includes clearing access routes, securing parking arrangements where needed, and ensuring that items for removal are separated from items that are to remain. If the service requires dismantling, packing, specialist lifting, or other additional work, this must be agreed in advance unless the need becomes apparent during the move and can reasonably be carried out safely. We may refuse to move items that are unsafe, illegal, improperly packed, or too heavy or large to handle without specialist equipment not agreed in the booking.

We may also require the customer to declare any items of particular value, fragility, or significance. This includes, without limitation, antiques, artwork, jewellery, documents, electrical goods, and sentimental items. Failure to declare such items may limit our responsibility if damage occurs and may affect the suitability of the quotation. The customer is responsible for ensuring that their inventory is accurate and that all items intended for transport are presented at the correct time and place.

Payments. Unless otherwise agreed in writing, payment terms are based on the quotation and any confirmation issued before the move. We may request a deposit to secure a booking, and the balance may be payable before, during, or immediately after completion of the service. All prices are quoted in pounds sterling and may be subject to VAT where applicable. If the quotation is based on an hourly rate, time may be measured from the agreed start time, the time we arrive at the collection point, or another method stated in the booking confirmation.

Additional charges may apply where the work exceeds the original scope because of delays, waiting time, extra labour, difficult access, parking penalties, stair carries, long carries, shuttle services, additional stops, or the need to handle more items than were declared. If we incur costs due to incorrect information, missed access arrangements, or customer delay, those costs may be passed on to the customer. We may suspend work until outstanding sums are paid, and we may retain goods to the extent permitted by law where payment remains overdue.

If a customer disputes an invoice, they must notify us promptly with clear reasons and supporting evidence. Undisputed amounts remain payable on time. Late payment may result in administrative charges or statutory interest where applicable. We may decline future bookings from customers who repeatedly fail to pay on time or who dispute charges without reasonable grounds.

Cancellations and amendments. If the customer needs to cancel or reschedule a booking, they should notify us as early as possible. Cancellation charges may apply depending on how much notice is given and whether we have already reserved staff, vehicles, or specialist equipment. Deposits may be non-refundable, in whole or in part, where a cancellation occurs after booking confirmation. Where a booking is cancelled at short notice, we may charge a reasonable fee to cover our losses, including lost work opportunities and preparation time.

If the customer requests a change to the moving date, inventory, or service scope, we will try to accommodate the request, but changes are subject to availability and may affect the price. We are not responsible for delay or failure to perform where the customer does not provide required access, where keys are unavailable, where the premises are not ready, or where a third party prevents completion. In such cases, we may treat the booking as cancelled or may continue to charge waiting time and associated costs.

If we must cancel or reschedule due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, road closures, safety concerns, staff illness, or other operational disruption, we will seek to offer an alternative date or reasonable solution. We will not be liable for indirect losses arising from such events, but we will act reasonably and communicate any change as soon as practicable.

Liability and care of goods. We will take reasonable care when handling and transporting goods, but our liability is limited in accordance with these terms and applicable law. The customer should ensure that items are adequately packed unless packing has been included in the service. We are not responsible for damage caused by pre-existing defects, inadequate packaging, wear and tear, or the inherent fragility of an item. Normal handling risks associated with removals, including minor cosmetic marks to surfaces or packaging, may occur and do not automatically constitute negligence.

Our liability for loss or damage may be limited to the repair, replacement, or reasonable value of the affected item, taking account of age, condition, and depreciation. We will not be liable for loss of profit, business interruption, indirect loss, or consequential damage. We are not liable for items of exceptional value unless the customer has informed us in advance and we have agreed in writing to accept responsibility for them. The customer should arrange their own insurance where appropriate, particularly for high-value or irreplaceable possessions.

Where the customer, their representatives, or third parties assist with lifting, loading, unloading, or directing the move, they do so at their own risk unless otherwise agreed. We are not liable for damage or injury arising from unsafe instructions, obstruction, or interference by others. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

Waste regulations and disposal. If our service includes disposal, removal, or collection of unwanted items, the customer must clearly specify which items are to be treated as waste. We will only handle waste in accordance with applicable UK environmental and waste regulations. The customer confirms that any waste presented for removal is lawful to collect and does not contain prohibited, hazardous, or controlled substances unless this has been expressly agreed in writing and we are lawfully permitted to handle it.

Certain items may require special treatment or licensed disposal arrangements, including electrical goods, batteries, chemicals, paint, gas bottles, refrigerants, clinical waste, tyres, mattresses, and large appliances. The customer must disclose any such items in advance. Where specialist handling is required, additional charges may apply, and we may refuse collection if the items cannot be lawfully or safely transported. The customer remains responsible for ensuring that any waste transferred for disposal is not mixed with personal belongings they wish to retain.

We may issue a record of collection, transfer note, or other documentation where required by law or where appropriate for the service. The customer acknowledges that once waste has been accepted for lawful disposal or transfer, ownership and control may pass in accordance with the relevant legal framework. Any attempt to conceal regulated waste, misdescribe materials, or request unlawful dumping will justify immediate termination of the service without refund and may be reported to the relevant authorities.

Customer obligations. The customer must ensure lawful access to the property and must obtain any permissions required for parking, loading, building access, lift use, or access through shared areas. They must also make sure that all items are ready for transit at the agreed time. Valuables, passports, documents, cash, medications, and personal data should be kept separate and transported personally unless expressly included in the service.

It is the customer’s responsibility to back up digital devices and secure data before transportation. We do not guarantee the operation of electrical or electronic items after transit unless the item has been inspected and tested before movement and any additional service has been agreed. The customer must remove detached components, loose fluids, and unsafe attachments unless we have agreed to do this as part of the booking.

Where the customer asks us to follow instructions from a third party, including landlords, building managers, family members, or employees, we may do so in good faith, but the customer remains responsible for the booking and the charges. If there is a disagreement about instructions, access, or inventory, we may suspend work until the issue is resolved. Time spent waiting may be charged.

Claims and complaints. Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. The customer should provide a description of the issue, photographs where available, and any relevant evidence. We may need the customer to preserve the item for inspection. Failure to report damage promptly may affect our ability to investigate and may reduce or extinguish any claim.

We will consider claims fairly and may inspect the item, seek repair quotations, or request further information before making a decision. If we accept responsibility, our remedy may be limited to repair, replacement, or a monetary payment reflecting the reasonable loss proven. Claims will not be accepted for items packed by the customer unless the damage is shown to have been caused by our negligence. We aim to resolve disputes amicably and in a proportionate manner.

Governing law. These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These terms represent the entire agreement between the parties in relation to the service, unless amended in writing by both sides.